Customer Service

Vulcan Fire Newsletter

Customer Service

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Extensive Experience	Vulcan Fire Ltd brings together over 120 years of Fire Protection Knowledge from within the industry.
Technical Support (Through suppliers)	Vulcan Fire will have the same level of support that you expect from the big companies like Chubb Fire, Protec and ADT.
24/7/365 Call Out Coverage	This is covered through an 0845 number so no expensive call charges. Vulcan Fire operate an nationwide call out system.
Local Accounts Department with One Point of Contact	Vulcan Fire’s accounts department is located at their head office in Bury (Manchester). Each key account has an admin account manager who does everything with the account from processing orders to receiving payments.
Open Ended Supplier Listing	Vulcan Fire can provide the customer with the same equipment as its larger competitors.
All Engineers are of Commissioning Standard	This is to ensure the customer receives the highest level of service and advice on their system.
Tailor made Account/Invoicing Requirements	Due to Vulcan Fire’s flexibility each account is tailored to suit the customer, whatever their requirements are.
Dedicated Account Manager	Vulcan Fire allocates each account to a Field Account Manager, who oversees the account.
Quickly Adaptable & Flexible Working	Vulcan Fire’s Account Managers are empowered to make decisions which gives fast reactions to customers’ problems.
Customer focused	Vulcan Fire has built all its processes and policies around the customers’ needs.
Cost effective	Vulcan Fire has been structured to keep costs to a minimum which enables us to pass the savings onto the customers. We also employ the best engineers, to enable us to complete work in the best possible time, reducing the cost to the customer.

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Feature of the Month

Fire Risk Assessment

From October 1st 2006, The Regulatory Reform (Fire Safety) Order came into effect.

As an employer, or as someone who has control of a workplace, you must take steps to ensure that you have what is known as a ‘suitable and sufficient Fire Risk Assessment’ in place.